Append Add-on Users to Total User Count on Billing Page for Gitlab.com Subscriptions
Summary
Sales is conducting an initiative to contact accounts who have exceeded their users/seats and attempt to collect on the overage. Note, this is happening mid-cycle and not at the renewal period.
PROBLEM: Affecting GitLab.com Accounts
- When the add-on users are booked, they are coming into the customers portal as a separate line item and not appending to the total user count on the billing page of their namespace on GitLab.com.
- GitLab.com is getting updated with the new add-on users instead of the total of the existing + add-on.
- This is not a blocker for the user, but displays incorrect information on the billing page (i.e. their original user count) thereby causing user confusion and a poor experience.
- We haven’t found a work-around for this.
Edited by Michael Karampalas