Adding Zuora and Salesforce IDs to another user breaks upgrade
Summary
When a user requests access to manage the subscription in the customers portal in addition to or instead of another user, we (in support) will copy/remove the Zuora and SFDC ids from the Edit page in the customers portal from the existing user and add to the requesting user (after they fulfill security criteria).
When we do this, the subscription of the additional/new user appears without being linked in the Manage Purchase page.
- Not only does this cause confusion to the user, but the
upgrade
button is no longer present in the customers portal as a result - When the user attempts to upgrade via the button within GitLab.com group>billing page, they are not able to due to this issue
Is there a workaround to add/change the customers portal contact for a subscription without causing these issues?
Related support tickets
I'm sure there's more, but recording the latest one. Users asking for us to allow another account to manage the subscription but we can't due to this bug.
Edited by Cynthia "Arty" Ng