Allow users to downgrade their plans
A user should be able to self-serve downgrading a paid self-managed license or a GitLab.com plan to a lower tier of service or a lower seat count.
- Downgrade an existing license to a lower tier.
- Downgrade the number of seats on a license (self-managed).
- Factor in any relevant true-up costs.
- Reissue the new license key automatically and deprecate the old one.
Note: If we decide to do this, we should only have the changes apply to the next subscription, not the current one.
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- Jeremy Watson (ex-GitLab) added to epic &375 (closed)
added to epic &375 (closed)
- Jeremy Watson (ex-GitLab) changed title from Upgrade a self-managed plan to Downgrade a self-managed plan
changed title from Upgrade a self-managed plan to Downgrade a self-managed plan
- Jeremy Watson (ex-GitLab) changed title from Downgrade a self-managed plan to Downgrade a plan
changed title from Downgrade a self-managed plan to Downgrade a plan
- Jeremy Watson (ex-GitLab) changed the description
changed the description
- Luca Kisielius added 1 deleted label and removed Manage [DEPRECATED] label
added 1 deleted label and removed Manage [DEPRECATED] label
- Jeremy Watson (ex-GitLab) changed milestone to %FY20 Q2
changed milestone to %FY20 Q2
- Luca Kisielius added devopssystems label and removed devopsmanage label
added devopssystems label and removed devopsmanage label
- Luca Kisielius changed epic to &928 (closed)
changed epic to &928 (closed)
- Luca Kisielius changed title from Downgrade a plan to GitLab.com | Allow user to downgrade their plan
changed title from Downgrade a plan to GitLab.com | Allow user to downgrade their plan
- Luca Kisielius changed title from GitLab.com | Allow user to downgrade their plan to GitLab.com | Allow users to downgrade their plans
changed title from GitLab.com | Allow user to downgrade their plan to GitLab.com | Allow users to downgrade their plans
- Luca Kisielius changed title from GitLab.com | Allow users to downgrade their plans to Allow users to downgrade their plans
changed title from GitLab.com | Allow users to downgrade their plans to Allow users to downgrade their plans
- Luca Kisielius added devopsfulfillment devopsgrowth labels and removed devopssystems + 1 deleted label
added devopsfulfillment devopsgrowth labels and removed devopssystems + 1 deleted label
- Jeremy Watson (ex-GitLab) changed milestone to %Backlog
changed milestone to %Backlog
- Luca Kisielius added 1 deleted label
added 1 deleted label
- Luca Kisielius added 1 deleted label and removed 1 deleted label
added 1 deleted label and removed 1 deleted label
- Maintainer
Setting ~"Category:Account Management" based on ~"group::fulfillment".
- 🤖 GitLab Bot 🤖 added 1 deleted label
added 1 deleted label
- Michael Karampalas added groupadoption [DEPRECATED] label and removed devopsfulfillment label
added groupadoption [DEPRECATED] label and removed devopsfulfillment label
- Maintainer
Hi @(confidential),
Please could you provide an update for this issue. It was created over a year ago and we would like to understand whether it is still valid.
To prevent the bot automatically closing this issue, please either:
- remove the auto updated label
- add the automation:prevent-auto-close label
- 🤖 GitLab Bot 🤖 added auto updated label
added auto updated label
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- 🤖 GitLab Bot 🤖 added auto closed label
added auto closed label
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- Michael Karampalas added workflowstart label
added workflowstart label
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- Michael Karampalas added priority2 label
added priority2 label
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- Michael Karampalas changed milestone to %13.3
changed milestone to %13.3
- Michael Karampalas removed auto closed label
removed auto closed label
- Developer
customer that wanted to downgrade: https://gitlab.zendesk.com/agent/tickets/159217
@mkarampalas any reason why this issue is confidential?
Collapse replies @cynthia Thanks for sharing the customer report! I don't see a reason that this needs to be confidential. I'll switch it.
1
- Michael Karampalas made the issue visible to everyone
made the issue visible to everyone
- Michael Karampalas changed milestone to %13.4
changed milestone to %13.4
- Maintainer
This issue will be automatically closed after two weeks of inactivity since it was marked for closure
- 🤖 GitLab Bot 🤖 added auto closed label
added auto closed label
- Michael Karampalas added automation:prevent-auto-close label and removed auto closed label
added automation:prevent-auto-close label and removed auto closed label
- Amanda Rueda changed milestone to %Backlog
changed milestone to %Backlog
- Amanda Rueda added workflowproblem validation label and removed workflowstart label
added workflowproblem validation label and removed workflowstart label
@amandarueda Noticed you made some changes to the milestone and workflow for this one...are you looking to bring this over into ~"group::fulfillment" or was that done accidentally as part of a bulk update of some kind?
Collapse replies - Developer
@mkarampalas my bad, I thought this was on fulfillment's board, despite the obvious label. Please adjust as needed.
@amandarueda No worries! I think it's more realistic to have in the Backlog for now anyway.
- Michael Karampalas changed the description
Compare with previous version changed the description
- Developer
Customer cannot renew with lower seats in subscription: https://gitlab.zendesk.com/agent/tickets/167977 (internal)
Collapse replies - Developer
@rotanak is that the right ticket link? Looks like they need to buy a true-up?
- Developer
oh my, this totally fall through. I think you're right, I might have mix it up with something else but I'm sure this next one is the right one this time:
The customer want to Downgrade there Ultimate at renewal but it's not possible at the moment so I'll ask them to purchase a new plan instead.
- 🤖 GitLab Bot 🤖 added customer label
added customer label
- 🤖 GitLab Bot 🤖 added sectiongrowth label
added sectiongrowth label
@amandarueda FYI - shifting this over to sectionfulfillment
- Michael Karampalas added devopsfulfillment sectionfulfillment labels and removed devopsgrowth groupadoption [DEPRECATED] sectiongrowth labels
added devopsfulfillment sectionfulfillment labels and removed devopsgrowth groupadoption [DEPRECATED] sectiongrowth labels
- Omar Fernandez added groupsubscription management label
added groupsubscription management label
- Omar Fernandez added typefeature label
added typefeature label
- Tatyana Golubeva added Category:Subscription Management label
added Category:Subscription Management label
- Tatyana Golubeva removed from epic &928 (closed)
removed from epic &928 (closed)
- Developer
Not planning to work on this in the near future. Closing.
- Tatyana Golubeva closed
closed
- Tatyana Golubeva added won't do label
added won't do label