Auto-Renewal: Reflect in customer portal when an auto-renew is blocked
Problem
Occasionally, some subscriptions cannot be auto-renewed for policy reasons, for example, if there are any outstanding overages on the subscription. In this event, we send an email to the customer informing them of this matter. However, the customer portal states that the subscription is going to auto-renew on its renewal date, causing confusion
For example, this customer's subscription cannot auto-renew, and we sent them an email stating as much -- strangely I cannot locate the copy in SFDC for this customer, see the ticket for proof of delivery -- but their customer portal accounts states their subscription will automatically renew on the renewal date
Proposal
If the auto-renewal is going to be blocked for policy reasons, the customer portal verbiage should reflect that.
Support Priority Score: (0, -, -, -, -, -, 2, -, -, -, -) => 2