Merge contact when resolving name conflicts for contacts with different (address) values
Problem
When resolving a name mismatch via CDot profile settings, e.g. Jesus / Mango / Laura
Morissette / Callahan
to Mango Callahan
, Zuora creates a duplicate contact entry with the name update when the listed addresses (or other attributes, presumably) of the contacts with the same emails doesn't match each other.
Initial names |
---|
Jesus Morissette |
Mango Morissette |
Laura Callahan |
Updated name |
---|
Mango Callahan |
- What happens: See that the two contacts remains, but the names of both have been updated, but the addresses are different.
- What should happen: The two contacts should be consolidated into one.
Context: https://gitlab.com/gitlab-org/customers-gitlab-com/-/work_items/8000#note_1671847379.
Proposal
Since you can't update the address of a user and we are migrating these fields to the billing account, I would expect the consolidated contact to take on the address of the billing account. An alternative could be to clear them.
Edited by Michael Lunøe