Skip to content

Update copy for "subscription is in read-only mode" popup for reseller customers

Problem

It has been brought up that the wording your subscription is in read-only mode might be confusing to the customers, leading them to think that their instance or namespace is in read-only mode. Customers might also be confused about why it's read-only.

CleanShot_2023-09-13_at_15.45.41

@esybrant provided the following reasoning for keeping the current wording:

There are a few reasons that we chose this particular messaging:

  1. We've used similar messaging for other situations where customers can't make changes to their subscription, and we haven't gotten feedback that users are confused.
  2. The context is really important here--The user only sees this message when they are trying to make a subscription change (when they're clicking on a button trying to add seats or buy additional products). So this isn't a generic message about read-only mode on the top-level group page, it is contextual to a subscription change, which is important to user understanding.
  3. The rest of the message explains more about a read-only subscription and how to make changes to it.

Proposal

Pull the partner name subscription.invoice_owner&.name and update the message to:

Subscription changes require partner assistance

This subscription is managed through your GitLab Partner PARTNER_NAME. To add users, upgrade features, or make other changes, please contact your partner directly.

Previous proposal Update the text in the current popup to remove the confusing "read-only" language:

Subscription changes require partner assistance This subscription is managed through your GitLab Partner. To add users, upgrade features, or make other changes, please contact your partner directly.

Edited by Tatyana Golubeva