Renewal page doesn't load for MY Starter subscription
Problem
Trying to renew a just expired 3-year Starter subscription (A-S00005711) results in a blank page.
Console output shows:
vendor-bd99a691b24835df3344.chunk.js:2 Uncaught TypeError: Cannot destructure property 'hasUnpaidOverage' of 'Object(...)(...)' as it is null.
at HTMLDocument.<anonymous> (renew-e595bc1aecfb5c98ea4b.chunk.js:1:49519)
at HTMLDocument.i (vendor-bd99a691b24835df3344.chunk.js:2:585072)
Hypothesis
Is the Starter SKU maybe no longer known?
Workaround
Let renewal be handled by the Sales team.
Proposal
Assuming the problem is caused by the Starter plan, it depends on how many Starter plans there are still out there.
Ideally the self-service renewal would just work, but fixing the problem might not be worth it if there are only very few Starter plans active, of which only a part will be self-service renewed.
Result
Successful self-service renewals for y'all.
How will we measure success?
Start plans can successfully be renewed in the Customers Portal.