Order preview in Zuora failed: The contract effective date should not be earlier than the contract effective date of the basic subscription
Sentry Issue: CUSTOMERSDOT-FG
Order preview in Zuora failed!
The specific error is The contract effective date should not be earlier than the contract effective date of the basic subscription
.
It seems the customer try to upgrade their future dated subscription. But failed, maybe because we by default set the contract_effective_date to Date.current
, which is earlier than the existing subscription's contract effective date.
For example: the Zuora subscription has contract effective date 09/12/2023
. On 06/15/2023, the customer try to upgrade the subscription.
Question
- Should we support this?
- Should we contact the customer to help to do this on behalf of the customer?
Edited by Qingyu Zhao