Provision failure: invalid email

provision failureinvalid email

Problem

During ZuoraCallbackWorker, FindOrCreateCustomerService is called. If Zuora contact's contact_email is invalid/absent, then it would raise error.

According to Sentry, this has happened 6 times in the past month.

Proposal

• Would it be possible to enforce email presence in Zuora?
• We could mark this type of error in its own category. Then engineers can then ping Sales/Support so they can obtain the email from customers.

Result

• Failures can be categorized automatically and can be recovered earlier.

Next steps (if any)

How will we measure success?