Feature Proposal: Unlink SaaS Subscription
Feature Proposal
Problem to solve
Currently a customer is unable to purchase a new subscription and apply it to a namespace with an already paid subscription or service on it. This is normally not a huge issue, but in the case of this ticket the customer was trying to purchase an open source subscription they recently qualified for while still having their paid plan on the namespace.
To resolve this ticket we decided to drop the namespace to free with support interaction and then the customer made the purchase. It would be nice to have this as a self-service option.
Intended users
Customers needing to remove a subscription from a namespace. This could be in the case of a community program, or perhaps an upgrade or other process requiring a new subscription (I'm thinking billing entity changes as well).
User experience goal
The user experience is to remove the need to interact with support and be able to self-service a transition from one subscription to another.
Proposal
Provide an option on the customer portal to unlink a subscription from a GitLab.com (SaaS) Subscription.
Further details
Permissions and Security
Documentation
Availability & Testing
What does success look like, and how can we measure that?
What is the type of buyer?
Is this a cross-stage feature?
Conditional release requirements
How should this feature impact existing customers?
Billing constraints or considerations
Links / references
Support Priority Score: (1, 0, 0, 2, 0, 0, 0, 0, 2, 0, 0) => 5