Track deprovisioned state for Provision records
Problem
The Provision Tracking System is an effective means for tracking the provisioning status of a subscription. Today we track all provisioned states, but we should consider adding tracking for a "de-provisioned" subscription as well.
Proposal
When a subscription is effectively de-provisioned and the customer no longer has access, set:
- State:
deprovisioned
- State reason:
Subscription term ended
?
Result
Subscriptions are tracked all the way through until they are deprovisioned.
Edited by Courtney Meddaugh