Products from amended version are not seen in ramp subscriptions card
Problem
If a ramp subscription which has a SaaS premium product is amended to remove the premium product and add a new ultimate product, the subscription card does not show the products from the version that was amended. We need to figure out if these products should be shown.
Example in staging - https://test.zuora.com/platform/subscriptions/8a8aa06d8707aa5e01870b6511427239
Example in sandbox - https://apisandbox.zuora.com/platform/subscriptions/8ad09ea08707bedf01870e21d8c64553
Related slack thread.
Copy pasting the thread from slack since it won't be available post 3 months.
Slack thread
Corinna Wiesner 21 hours ago I’m looking at a ramp subscription that was created with a SaaS Premium plan (starting 2023-03-17). Only looking at the first interval for this. It was then amended to remove the Premium plan and add an Ultimate plan but only starting 2023-04-01. The subscription card in CustomersDot only shows the Ultimate part and not the Premium plan. Is that expected? Screenshot in the :in-thread:rhardarson 21 hours ago I think Sharmad can take a look at this tomorrow when they start their workday. Or is this something urgent to uncover?
Corinna Wiesner 21 hours ago tomorrow is sufficient, thanks! :highfive: 1
rhardarson 21 hours ago Is it common to do a future dated upgrade like that? Wondering how often this might happen.
Corinna Wiesner 20 hours ago I don’t know, might be worth checking with someone from Deal Desk or Billing (Jesse or Anna were involved in the testing)
Sharmad 2 hours ago I tried to replicate this on my local by creating a similar subscription. When I see the data that we fetch from Zuora on CustomersDot backend, it seems that we get the products only in the latest version of the subscription and not from the versions that were amended. IMO showing the view based on the latest version (with the correct from and to dates) makes sense since showing multiple subscription plans could confuse the customer. Tatyana (since Emily is OOO) - Do you think there is any action that needs to be taken here to show products from the amended versions too? If we need to discuss this further I can create an issue to move this discussion there. :pray::skin-tone-2:
Tatyana
Note: Right now we don't seem to get the details of the products from the amended version of the subscription from Zuora. Will need to figure out a way to get these details if we have to show the details of the products from amended version.