Backfill to sync missing namespace data from CustomersDot to SFDC
Problem
We recently identified a set of subscriptions with missing namespace fields. This results in SFDC users unable to generate complete reports or view relevant customer subscription data.
Background
The likely causes for missing data values are as follows:
- Zuora data null prior to (sync integration) implementation - expected since the work was move forward only. Technical work would be to backfill the data from GitLab.com-CustomersDot data.
- Zuora data null post implementation - could be one of two causes:
- Sales-assisted subscription in which the customer hasn't connected their namespace to the subscription yet. There's no technical work here.
- Data sync issue, somewhere between Zuora-CustomersDot-GitLab.com, data is out of sync. Technical work would be to find the data issue, resolve it, and push the data to Zuora.
- SFDC data null prior to the latest work to bring the data in (I'm not sure of the date tbh) - I'd defer to the team who implemented the work, I'm not sure if they backfilled data which existed in Zuora.
- SFDC data null post the latest work to bring the data in. - would be the same root cause as 2.2 above
Proposal
Create a process to backfill missing namespace field values.
Communication Plan
-
Evaluate when this can be scheduled -
Once scheduled, communicate to Customer Success
Edited by Courtney Meddaugh