[SaaS] Add messaging about user overage process to Renewal flow
Problem to solve
SaaS customers are being surprised and taken off-guard by Quarterly Subscription reconciliations. Because self-service SaaS customers have not historically been charged true-ups, the QSR process and the fact that they have to pay for overages is totally new. See tickets from customers here.
Intended users
This issue is just for SaaS customers.
- Group Owners who are renewing a subscription through our self-service renewal flow
- See exactly which use cases we're solving for in the Epic description.
Proposal
When a user is renewing GitLab, make sure that they are aware of the overage process. Show a message to all customers using the self-service renewal flow that notifies them about the overage process.
Purchase Design here, could we reuse for renewal flow?
Link for How does billing work?: https://docs.gitlab.com/ee/subscriptions/quarterly_reconciliation.html (shared here)
Edited by Tatyana Golubeva