Skip to content

Web-Directs not creating an Account or Opportunity, only Subscription

This is a follow-up issue from #1307 (closed) and #1475

Problem

Web Direct Invoices are found in Zuora, but no matching Accounts and Opportunities are created in Salesforce.

Examples below- 1). A00026534 INV00068770 2). A00026525 INV00068702

There are many more from last week and current, that can be found in the sheet below- https://docs.google.com/spreadsheets/d/1mfHZD6KesOHj6cnCE_o8aTjJjaO5VKHEeJonu0zFM5s/edit#gid=1669723940