Renewal notification email my inaccurately reflect products not actually made available by the renewal
Bug
Summary
A customer recently processed a renewal through assistance with the GitLab Sales Team for a SaaS plan. The renewal email listed as an included product 20 packs of 1000 compute minutes, and while the SFDC Opportunity does list them in the Product Details section, in reality no such products were included in added by the renewal quote or the z-order that provisioned the renewal. It appears that these products stem from 2 seperate web direct purchases made shortly before the renewal and already provisioned to the group.
The end result was some amount of confusion from both the customer and the renewals team.
Steps to reproduce
?
What is the expected correct behavior?
Renewal email to only show products included in added by the quote sent to Zuora
Reported examples
Support Priority Score: (1, -, -, 2, -, -, 3, -, -, -, -) => 6