Differentiate New order and Renewal order along with license type information in the unified provision mailers
Problem
After the introduction of unified email vouchers as part of this initiative &14127 (closed)
The current provisioning Email vouchers describe a renewal order as new order which leads to some confusion in the Sales workflow. All renewal subscription provisioning email to reflect as renewal (as opposed to order type=New subscription)
There is also value in identifying the type of License that was provisioned for Self managed purchases (since there are customers that convert from online to offline and vice versa)
See samples here
| Before | After (Introducing Unified voucher) |
|---|---|
 |
 |
Proposal
Ensure All provisioning Vouchers indicate
Order type = Renewal (if subscription is a renewal) else New subscription
License type = Online or Offline (if its a self managed purchase and which one was provisioned for the customer)
Result
Updated Email vouchers account for renewals and new subscriptions accordingly