Missing- View Invoice Details-Tab
Problem-
There used to be an view invoice tab in the account details option at the customers.gitlab.com. This helped sales team to understand the payment methods used for past purchases and the entire purchase history of customers. Many times when a customer want to change the card associated with account, they reach to sales team. Sales re needs to find the card associated, this option used to help in finding the card used for past purchases.
Additionally, self- serving customers also could download the invoice from there and use it for filing reimbursement.
With latest changes this information is not available.
New layout- Old Layout - This screenshot shows the old layout for a client who made different purchases.
Proposal-
Kindly add this tab again
Result-
It will help sales rep to resolve these queries at earliest and also avoid few Zendesk tickets by customers.