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Add SLO and SLA DRI ownership to the handbook

Darren Eastman requested to merge 327351-confidential-issue into master

Why is this change being made?

As discussed here, we need to codify and mature the processes for setting service level objectives for GitLab SaaS. This MR will define the expectations for product management ownership of service level objectives and service level agreements for GitLab SaaS. It will also be expanded in the future to include guidelines for setting SLO's using a business lens.

Author Checklist

  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
  • Assign this change to the correct DRI
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the "Maintained by" section in on the page being edited.
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies.
    • If the changes relate to any part of the project other than updates to content and/or data files please make sure to ping @gl-static-site-editor in a comment for a review and merge. For example changes to .gitlab-ci.yml, JavaScript/CSS/Ruby code or the layout files. (this requirement has been removed pending identification of a new DRI for the handbook)
Edited by Darren Eastman

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