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Update EMEA SA Engagement model to represent current state

Vladimir Dzalbo (GitLab) requested to merge emea-sa-engagement-model-21 into master

Why is this change being made?

EMEA SA engagement model description in the SA handbook is outdated as it has been adjusted in Q4 FY20 to direct alignment of SA's with SAL's. This change changes this bringing it in sync with EMEA SA README

Author Checklist

  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
  • Assign this change to the correct DRI
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the "Maintained by" section in on the page being edited.
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies.
    • If the changes relate to any part of the project other than updates to content and/or data files please make sure to ping @gl-static-site-editor in a comment for a review and merge. For example changes to .gitlab-ci.yml, JavaScript/CSS/Ruby code or the layout files. (this requirement has been removed pending identification of a new DRI for the handbook)

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