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Add hints and tips for first time SLA Hawk participants

Jane Gianoutsos requested to merge jg-SLAH-hints into master

Why is this change being made?

@jayo asked the question of the team

What helped you taking on the role the first time (for some of you veterans, think WAAAAY back in GitLab years 🙂 )? First time or 10th time - what advice do you have for making SLAH manageable and how do you approach it?

This change captures the great suggestions that came back and adds them to the FAQ for the SLAH role.

Author Checklist

  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
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Edited by Jane Gianoutsos

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