Updating new support content for accuracy

Why is this change being made?

Jeff Beaumont found some improvements that could be made to the new Support section of the Handbook refactor. Making those improvements here.

Author Checklist

• Provided a concise title for the MR
• Added a description to this MR explaining the reasons for the proposed change, per [say-why-not-just-what][transparency]
• Assign this change to the correct DRI
  • If the DRI for the page/s being updated isn’t immediately clear, then assign it to your manager.
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  • If the changes relate to any part of the project other than updates to content and/or data files please make sure to ping @gl-static-site-editor in a comment for a review and merge. For example changes to .gitlab-ci.yml, JavaScript/CSS/Ruby code or the layout files.