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Update release day workflow to including using the Zendesk checkbox for Release Day

Beth Vanderkolk requested to merge bvanderkolk-master-patch-55111 into master

Why is this change being made?

In order to better track how many Zendesk tickets come into the queue related to release days, we've added a Release Day checkbox to Zendesk. Advocates will simply check the box before closing out the ticket to indicate that the ticket is related to release day. Once we're able to track this for a few release days, we'll have a good idea about how release day impacts the Community Advocates team bandwidth.

Author Checklist

  • Provided a concise title for the MR
  • Added a description to this MR explaining the reasons for the proposed change, per say-why-not-just-what
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