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Update source/handbook/marketing/product-marketing/customer-reference-program/index.html.md

Fiona O'Keeffe requested to merge FionaOKeeffe-master-patch-96776 into master

Updates

  1. Added the SM Content issue need for the Marketing mgr for customer presentations once customer agrees to present
  2. Added the Reference/ PR process
  3. Cosmetic amends - spelling etc
Edited by Colin Fletcher

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