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Add rack attack information to IP block troubleshooting workflow

Tristan requested to merge update-ip-block-workflow into master

This MR adds information on how to identify if a user/customer has been blocked via Rack Attack on GitLab.com to our IP block troubleshooting workflow.

For reference, this came about due to a recent ticket from a prospect - #7118 (Internal).

Edited by Tristan

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