Update TAM Support handbook with information on how to automatically link collaboration project URLs in support tickets

Why is this change being made?

Often, our support team needs additional customer details like architecture diagrams or similar. To make this connection easier, there is a linking automation in place between Zendesk and our collaboration projects. To make all TAMs aware of this functionality, this MR was created to document the process. Therefore, updated TAM Support handbook with information on how to automatically link collaboration project URLs in support tickets

Author Checklist

• Provided a concise title for this Merge Request (MR)
• Added a description to this MR explaining the reasons for the proposed change, per say why, not just what
  • Copy/paste the Slack conversation to document it for later, or upload screenshots. Verify that no confidential data is added.
• Assign reviewers for this MR to the correct Directly Responsible Individual/s (DRI)
  • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the Maintained by section on the page being edited
  • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies
• If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #whats-happening-at-gitlab linking to this MR
  • If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.

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