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End of Support guidance

Brian Rhea requested to merge end-of-support-guidance into master

Related to:

Please provide a brief explanation for this change:

This MR adds guidance to the Product handbook regarding when to declare an End of Support period and how to communicate the decision with Customer Support.

@gl-product-leadership

Please indicate the types of revisions being suggested for the Product Handbook (please check all that apply):

  • Small improvement (typos, clarifications, etc.)
  • Adding a new section
  • Modifying existing section
  • Documenting a new process
  • Adding a new page or directory
  • Other

Please indicate Milestone

  • Assigned to Milestone

Author Checklist

  • Provided a concise title for the MR
  • Provided a brief explanation for this change (Say why, not just what)
    • (Attach screenshots, Slack conversations, etc. as necessary)
  • Indicated the types of changes included in this MR
  • Verified that no confidential data is in this MR
  • Assigned reviewers for this change to the correct DRI(s)
    • If the DRI for the page/s being updated isn’t immediately clear, then assign it to one of the people listed in the "Maintained by" section on the page being edited.
    • If your manager does not have merge rights, please ask someone to merge it AFTER it has been approved by your manager in #mr-buddies.
  • If the changes affect team members, or warrant an announcement in another way, please consider posting an update in #product or #whats-happening-at-gitlab linking to this MR.
    • If this is a change that directly impacts the majority of global team members, it should be a candidate for #company-fyi. Please work with internal communications and check the handbook for examples.
Edited by Brian Rhea

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