FY21-Q1 UX Quality Product OKR: Scale UX Research by empowering Product Managers and Designers to independently conduct Category Maturity Scorecard validation => 75%

KEY RESULTS:

• KR1: Provide a documented step-by-step process in the handbook for conducting Category Maturity Scorecard research by February 29, 2020. => 100%
  • KR1A: Document process: Category Maturity Scorecard process
  • KR1B: Provide a 12-hour-or-less response time (Monday to Friday) to any queries posted in the #ux_maturity_validation Slack channel.
  • KR1C: 29 Product Designers complete the training by March 28, 2020.
• KR2: Link actionable backlog issues to at least 6 research artifacts by April 30, 2020. => 50%
  • Error Tracking - gitlab-org/ux-research#651 (closed)
  • Release Orchestration - 20 user insights documented
  • Logging - Recommendations epic
  • Package Registry
  • License Compliance
  • Roadmaps

Good

• A process was in place by the end of February
• Designers completed the training
• UXR provided quick responses to questions

Bad

• We over-engineered the original process, but we knew that this was a risk because this is not an industry-standard methodology

Try

• Refine the process based on PM and Product Designer feedback (in process)