FY20-Q2 UX OKR: Elevate UX from reactive to strategic => 88%

By creating Experience Baselines, we're able to track the experience of key Jobs to be Done over time to show if/where experience improvements are being made in high-value areas of the product.

• Key result: Create Experience Baselines for 3 of the most consequential user tasks in CI/CD. Organize Recommendations into epics that are based on product maturity categories. => 100%
• Key result: Create Experience Baselines for 3 of the most consequential user tasks in Ops. Organize Recommendations into epics that are based on product maturity categories. => 66%
• Key result: Create Experience Baselines for 7 of the most consequential user tasks in Dev. Organize Recommendations into epics that are based on product maturity categories. => 86%
• Key result: Create Experience Baselines for 3 of the most consequential user tasks in Secure. Organize Recommendations into epics that are based on product maturity categories. => 100%
• Key result: Create Experience Baselines for 1 of the most consequential user tasks in Enablement. Organize Recommendations into epics that are based on product maturity categories. => 100%

GOOD:

• We completed 15 of 17 total Experience Baselines.
• It's becoming clear that Experience Baselines can address a number of concerns about improving our usability.
• The team did and EXCELLENT job of creating these, even though it was their first time.

BAD:

• We didn't complete all 17 Experience Baselines.
• Many recommendations came late in the quarter, which makes it difficult to include them in Q3 planning.
• We need to communicate better with our PM team, involving them early and often. They should be key participants in:
  • Helping to identify JTBD
  • Understanding what they'll get from the effort
  • Being aware of the progress throughout
  • Expecting the recommendations emerging from this effort.

TRY:

• Earlier and more frequent communication