FY20-Q2 UX OKR: Make GitLab the most usable DevOps platform on the market. => -1.2%
- Run a quarterly SUS survey in July 2019 with a significant sample size of 200+ responses.
- Raise our SUS score from 74.4 to 76.2.
Q2 SUS is 73.5.
GOOD:
- Score was close enough that we aren't worried that it meaningfully went down.
BAD:
- We did not attain our goal of 76.2.
TRY:
- Use Experience Baselines effort to drive meaningful usability improvements to the product.
Edited by Christie Lenneville