Commit d9ad4b60 authored by Chloe Whitestone's avatar Chloe Whitestone

Merge branch 'pidge-master-patch-05056' into 'master'

canceling future interviews for rejected candidates

See merge request !16913
parents bf430d62 d6ecc688
Pipeline #39770706 passed with stages
in 31 minutes and 32 seconds
......@@ -87,6 +87,8 @@ Your scorecard will automatically save as you enter information, and record that
Finally, click `Submit Scorecard` and you're done! From there, you may go back to review and edit your scorecard, view the candidate profile, or return to your dashboard.
In order to help remove bias, interviewers (unlike hiring managers) are not able to see others' scorecards until after their own scorecard has been submitted. If there are certain flags or notes that should be highlighted to the rest of the interview team, the interviewer should add a note in their scorecard by clicking the "Note for Other Interviewers" section right underneath the "Key Take-Aways" text box in their scorecard. You are also able to add notes outside of your scorecard that will be visible to future interviewers by going to the candidate profile and to the text box on the right side under "Make a Note", adding your note, and checking off the radio button to make it "Visible to Interviewers".
#### Interview notifications
You can set up reminders in Greenhouse by going to your [account settings](https://app2.greenhouse.io/myinfo) and turning on `Daily interview reminder email` which will email you each morning with a list of your interviews for the day. You can also connect your Slack account to your Greenhouse account and receive reminders after the interview is over if your scorecard is still due.
......@@ -192,6 +194,8 @@ When sending out the calendar invites to the interviewers, the recruiting team w
Once a time is selected, you'll need to send the candidate an interview confirmation. You can do so by clicking the "Send Interview Confirmation" button, which will bring up an email template. Note that the timezone defaults to your timezone even on the candidate's side. Therefore, it is recommended to either do the conversion for the candidate to avoid confusion or highlight that it is in your timezone, not necessarily theirs. There are [timezone tools](https://www.worldtimebuddy.com/) you can use for timezone conversions. Be sure to update the template to the correct Zoom room for the interviewer, and always select the `Include calendar files` button below the email and then click `Send Email`.
Please be sure to include the role for both the interviewer and the interviewee so that each side is aware of who they will be speaking with. When sending out the calendar invite to the interview, the role the candidate is interviewing for should automatically populate in the title, but be sure to double check. When sending the interview confirmation email to the candidate, be sure to include the title of the person they will be meeting with, as this is not automatic.
At this time, it is not possible to bulk schedule candidates; however, it is helpful to filter the candidates under `Pipeline Tasks` > `To be scheduled` so you can see everyone who needs to be scheduled on the page and easily scroll through them.
#### Important scheduling and interview notes
......@@ -206,14 +210,16 @@ At this time, it is not possible to bulk schedule candidates; however, it is hel
### Rejecting candidates
To remove a candidate from the active pipeline, they need to be rejected in Greenhouse, which is typically done only by recruiting. Any time a candidate is rejected, People Ops will email them letting them know, as they will not automatically be notified if we reject them. When clicking the reject button on a candidate, Greenhouse will open a pop up where you can choose the appropriate rejection reason, as well as a rejection email template. Feel free to adjust the template per the [guidelines in the handbook](https://about.gitlab.com/handbook/hiring/interviewing/#rejecting-candidates). You can also select a time delay to send out the rejection email. Finally, you are also able to start a new prospect process for a candidate when rejecting them, in the event you want to reach out to them again in the future.
To remove a candidate from the active pipeline, they need to be rejected in Greenhouse, which is typically done only by recruiting. Any time a candidate is rejected, the recruiting team will email them letting them know, as they will not automatically be notified if we reject them. When clicking the reject button on a candidate, Greenhouse will open a pop up where you can choose the appropriate rejection reason, as well as a rejection email template. Feel free to adjust the template per the [guidelines in the handbook](https://about.gitlab.com/handbook/hiring/interviewing/#rejecting-candidates). You can also select a time delay to send out the rejection email. Finally, you are also able to start a new prospect process for a candidate when rejecting them, in the event you want to reach out to them again in the future.
If you want to consider a candidate for the future, the best practice is to archive them with the reason "Future Interest"; however, you can also start a prospect process when rejecting them so they are including in a pool of future interest candidates for the role, or you can simply add a follow-up reminder for yourself, the recruiter, and/or the coordinator to reach out to the candidate in a certain amount of time.
Please ensure that if candidates are rejected or remove themselves from the process that all further scheduled interviews are cancelled either through Greenhouse or through the Google Calendar "Interview Calendar" in order to remove the calendar event from interviewers' calendars. Rejecting a candidate will not automatically remove the calendar event from an interviewer's calendar.
You can also reject candidates in bulk by going to the [candidates page](https://app2.greenhouse.io/people), filtering accordingly, clicking `Bulk Actions` at the top right, selecting the appropriate candidates or by clicking "Select All", clicking "Edit Selected", clicking "Reject" in the pop up, and following the same procedure as above to reject and email. Note: you can only choose one reason when archiving in bulk.
To unarchive a candidate, click "Unreject" on the candidate profile under the appropriate role.
If you want to consider a candidate for the future, the best practice is to archive them with the reason "Future Interest"; however, you can also start a prospect process when rejecting them so they are including in a pool of future interest candidates for the role, or you can simply add a follow-up reminder for yourself, the recruiter, and/or the coordinator to reach out to the candidate in a certain amount of time.
### Changing stages for a candidate
Each role has similar stages, with various interviews within each stage. Below is a typical outline of the stages:
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