-Note that this is a newly proposed KPI, and is not ready for the 5/21/2019 meeting, but we will plan to show metrics around response times for the next metrics/KPIs meeting.
-name:Perception of System Usability
description:Industry-standard survey that measures overall system usability based on 10 questions. While it’s on a 100-point scale, the rating is not equivalent to report-card-style grading—in an analysis of ~1000 SUS scores, the top score received was 93.9. Moving a SUS score upward even a couple of points on a large system is a significant change. Understand how usability of the GitLab product rates against industry standards, and track trends over time.
description:The System Usability Scale (SUS) is an industry-standard survey that measures overall system usability based on 10 questions. While it’s on a 100-point scale, the rating is not equivalent to report-card-style grading—in an analysis of ~1000 SUS scores, the top score received was 93.9. Moving a SUS score upward even a couple of points on a large system is a significant change. Understand how usability of the GitLab product rates against industry standards, and track trends over time.