Commit 67791788 authored by Sid Sijbrandij's avatar Sid Sijbrandij

Merge branch 'kpi-and-investor-update' into 'master'

adding additional kpi to kpi page and updating investor update process

See merge request !19151
parents cd8e96c6 3210d28f
Pipeline #47267929 passed with stages
in 13 minutes and 19 seconds
......@@ -41,6 +41,8 @@ The CEO goals are the most important indicators of company performance.
1. Active users per hosting platform: Total, AWS, Azure, GCP, IBM, Unknown
1. [Support CSAT](https://about.gitlab.com/handbook/finance/operating-metrics/#csat)
1. Runway > 12 months
1. MAAUI (monthly active users of UI)[^1]
[^1]: MAUUI is a [Meltano](https://meltano.com/) specific KPI and an exception to the CEO goals. MAUUI is not part of the GitLab Executive Team KPIs.
## CRO
......@@ -113,7 +115,7 @@ The CEO goals are the most important indicators of company performance.
1. [Sales efficiency](/handbook/finance/operating-metrics/#sales-efficiency-ratio) > 1.0
1. [Magic number](https://about.gitlab.com/handbook/finance/operating-metrics/#magic-number) > 1.1
1. Gross margin > 0.9
1. Average days of sales outstanging < 45
1. Average days of sales outstanding < 45
1. Average days to close < 10
1. Runway > 12 months
1. New hire location factor < 0.7
......@@ -146,6 +148,7 @@ The CEO goals are the most important indicators of company performance.
1. GitLab.com infrastructure cost per MAU
1. ARR per support rep > $1.175M
1. New hire location factor < 0.5
1. Public Cloud Spend
## VP of Alliances
......
......@@ -50,8 +50,10 @@ Each month we send to our investors an update no later than the 10th day followi
1. Expections (next month)
#### Process
1. When operating metrics have been finalized FinOps lead prepares a draft of the investor update in a google document and posts in the e-group slack channel with an @mention to the CEO and CRO.
1. After review and no later than 24 hours after release of the draft the CEO sends the update to the investor mailing list.
1. When operating metrics have been finalized, the FinOps lead prepares a draft of the investor update in a google document and posts in the #e-group slack channel.
1. The FinOps lead will `@mention` e-group members with asks for topics related to the investor update agenda.
1. On the same day the investor update draft is added to the #e-group slack channel and after review from the e-group members input, the CEO sends the update to the investor mailing list.
1. Once the investor update is sent to the investor mailing list, the FinOps lead will add the current investor update to the #investor-update slack channel, along with highlight commentary on GitLab's operating metrics.
......
Markdown is supported
0% or
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment