Commit 60deaec8 authored by Brian Sexton (Work Account)'s avatar Brian Sexton (Work Account)

Merge branch 'add-two-missing-periods-wwt' into 'master'

Add two missing periods to "Working with Tickets".

See merge request !28069
parents b28ac280 c681e2b4
Pipeline #76675434 passed with stages
in 74 minutes and 26 seconds
......@@ -20,7 +20,7 @@ For an overview of the support we provide to customers and GitLab.com users, ple
We strive to answer tickets faster than the SLA requires. The higher in the list a channel is, the sooner it should be answered.
The SLAs described in [Tiered Support Responses](/support/#tiered-support-responses) are based on ticket priority which can be set manually by support agents. See [setting ticket priority](/handbook/support/workflows/setting_ticket_priority.html)
The SLAs described in [Tiered Support Responses](/support/#tiered-support-responses) are based on ticket priority which can be set manually by support agents. See [Setting ticket priority](/handbook/support/workflows/setting_ticket_priority.html).
### Slack premium high priority notification
......@@ -105,7 +105,7 @@ If another agent is looking at a ticket that you would like to work on:
- Contact that agent via Slack to see if they are actively working on a ticket.
- If they are, ask to pair on the ticket, or offer any information and questions that you have.
- If they don’t respond, go ahead and work on the ticket (bias for action)
- If they don’t respond, go ahead and work on the ticket (bias for action).
If you are working on a ticket, and need some time to research, indicate your involvement by:
......
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