Merge branch 'service-desk-web' into 'master'

Service Desk via Web - Features.yml

See merge request !18741

data/features.yml

@@ -2159,6 +2159,16 @@ features:
     shorthand: "service_desk"
     hours_per_incident: 1
     incidents_per_year: 1
+  - title: "Service Desk via Web"
+    description: "Access Service Desk via a web form, in addition to email."
+    link_description: "See issue for details"
+    link: 'https://gitlab.com/gitlab-org/gitlab-ee/issues/1734'
+    category:
+      - service_desk
+    gitlab_core: false
+    gitlab_starter: false
+    gitlab_premium: false
+    gitlab_ultimate: false
 # Plan - Service Desk: End -----------------------------------------------------
 
   - title: "Wiki based project documentation"