Commit 19d5b62e authored by Patricio Cano's avatar Patricio Cano

Fixed conflicts, corrected links, added new links and added new info for support path.

parent 74060ee2
Pipeline #781621 failed with stage
......@@ -35,6 +35,8 @@ the [Process Documentation](/university/process).
- [Extra Topics](#extra-topics)
- [Training Material](#training-material)
- [User Training](#user-training)
- [Support Boot Camp](/university/support)
- [Sales Boot Camp](/university/sales)
---
......@@ -51,7 +53,7 @@ necessary.
There is a [YouTube playlist with all recordings](https://www.youtube.com/channel/UCnMGQ8QHMAnVIsI3xJrihhg/playlists).
#### Web Casts
#### Webcasts
There is a university class every Thursday at 5PM UTC for GitLab team members
only. Send Job a message to sign up.
......@@ -179,8 +181,8 @@ only. Send Job a message to sign up.
**Dive into your particular path**
- [Sales Path](/university/sales/)
- [Support Path](/university/support/)
- [Sales Path](/university/sales/)
### Other general topics <a name="other-general-topics"></a>
......
......@@ -30,10 +30,10 @@ Complement the [General Boot Camp](../#general-boot-camp) with these topics:
1. [Installation Methods](/installation/):
- Omnibus
- Docker
- Source
- [Source](https://gitlab.com/gitlab-org/gitlab-ce/blob/master/doc/install/installation.md)
1. Migrate GitLab from CE to EE.
1. Integrations (specially, not only):
1. Migrate GitLab from CE to EE
1. Learn about our Integrations (specially, not only):
- [LDAP](http://doc.gitlab.com/ee/integration/ldap.html)
- [JIRA](http://doc.gitlab.com/ee/project_services/jira.html)
- [Jenkins](http://doc.gitlab.com/ee/integration/jenkins.html)
......@@ -46,30 +46,33 @@ Complement the [General Boot Camp](../#general-boot-camp) with these topics:
- [Updating Tickets](https://support.zendesk.com/hc/en-us/articles/212530318-Updating-and-solving-tickets)
- [Working w/ Tickets](https://support.zendesk.com/hc/en-us/articles/203690856-Working-with-tickets) *Read: avoiding agent collision.*
1. Read through old tickets that your colleagues have worked on.
1. Read through old tickets that your colleagues have worked on
1. Learn about the future at GitLab: [Direction Page](/direction/)
1. Dive into our ZenDesk support process by reading how to [handle tickets](/handbook/support/onboarding.html#handling-tickets)
1. Perform a downgrade from [EE to CE](http://doc.gitlab.com/ee/downgrade_ee_to_ce/README.html)
1. [Restore](http://doc.gitlab.com/ee/raketasks/backup_restore.html) a GitLab instance from a backup
### Week 4 and beyond
1. Advanced GitLab topics
- Set up and try [Git Annex](http://doc.gitlab.com/ee/workflow/git_annex.html).
- Set up and try [Git LFS](http://doc.gitlab.com/ee/workflow/lfs/manage_large_binaries_with_git_lfs.html).
- Set up and try [Git Annex](http://doc.gitlab.com/ee/workflow/git_annex.html)
- Set up and try [Git LFS](http://doc.gitlab.com/ee/workflow/lfs/manage_large_binaries_with_git_lfs.html)
- Get to know the [GitLab API](http://doc.gitlab.com/ee/api/README.html),
its capabilities and shortcomings.
- Learn how to [migrate from SVN to Git](http://doc.gitlab.com/ee/workflow/importing/migrating_from_svn.html).
- Set up [GitLab CI](http://doc.gitlab.com/ee/ci/quick_start/README.html).
- Create your first [GitLab Page](http://doc.gitlab.com/ee/pages/administration.html).
its capabilities and shortcomings
- Learn how to [migrate from SVN to Git](http://doc.gitlab.com/ee/workflow/importing/migrating_from_svn.html)
- Set up [GitLab CI](http://doc.gitlab.com/ee/ci/quick_start/README.html)
- Create your first [GitLab Page](http://doc.gitlab.com/ee/pages/administration.html)
- Migrate from a [source installation to Omnibus](http://doc.gitlab.com/omnibus/update/README.html#upgrading-from-a-non-omnibus-installation-to-an-omnibus-installation)
1. Join Support Calls by asking with your colleagues to invite you.
1. Join Support Calls by asking with your colleagues to invite you
1. Start getting real world experience by handling real tickets. Begin with Twitter
and make your way down in the priority order.
1. Schedule a DevOps training to be able to handle GitLab.com going down.
and make your way down in the [priority order](/handbook/support#support-channels)
1. Schedule a DevOps training to be able to handle GitLab.com going down
1. Get to know the GitLab Codebase by reading through the source code:
- Find the differences between the [EE codebase](https://gitlab.com/gitlab-org/gitlab-ce)
and the [CE codebase](https://gitlab.com/gitlab-org/gitlab-ce)
1. Ask as many questions as you can think of on the `#support` chat channel.
1. Ask as many questions as you can think of on the `#support` chat channel
......
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