From 5aa75fe29eb6f09b284203ad6d33d19684b51def Mon Sep 17 00:00:00 2001
From: John Lyttle <jlyttle@gitlab.com>
Date: Tue, 13 Dec 2022 16:19:48 +0000
Subject: [PATCH 1/3] Update
 sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md

---
 .../workflows/self-managed/cloud-licensing.html.md        | 8 ++++++++
 1 file changed, 8 insertions(+)

diff --git a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md
index 6c531c02a15a4..a2773fef499cc 100644
--- a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md
+++ b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md
@@ -108,6 +108,14 @@ Check the `Created By` value of either (1) the invoices for the specific purchas
 Web direct purchases also create a Quote in the customer's SalesForce account. However, the **Status** of the Quote is almost always `New`. 
 - For Sales assisted and reseller purchases, you can confirm the details of the successful purchase by checking the Quote in the customer's SalesForce account with its **Status** set to `Sent to Z-Billing`.
 
+### How does Cloud Licensing impact customers who have purchased multi-year GitLab subscriptions?
+
+- If an existing or new customer purchases a multi-year subscription and has Cloud Licensing enabled then the Cloud Activation Code they receive will be valid for the entirety of the subscription period.
+- If an existing customer has already activated a subscription with an Activation Code then the customer will not have do anything, the license for the subscription will automatically update during the sync process. 
+- If an existing customer has not yet enabled/activated Cloud Licensing (TurnOnCloudLicensing set to Null) they can activate their instance with an Activation Code at any time
+    - To activate, customer's should contact support who can enable and send the activation code in CustomerDot Admin as detailed in [post sales exemption support](#post-sale-exemptions-support)
+    - Upon activation the customer will receive a Cloud Activation Code which will be valid for the subscription term 
+
 ## Additional Resources
 For more information on Cloud Licensing, please refer to the following resources:
 1. [Cloud Licensing Internal Handbook Page](https://internal-handbook.gitlab.io/handbook/product/fulfillment/cloudlicensing/cloud-licensing/)
-- 
GitLab


From 93e9c6b5112695fe7f19c2dec377b77fac9f3e3d Mon Sep 17 00:00:00 2001
From: Corinna Gogolok <cgogolok@gitlab.com>
Date: Wed, 14 Dec 2022 09:28:32 +0000
Subject: [PATCH 2/3] Apply 1 suggestion(s) to 1 file(s)

---
 .../workflows/self-managed/cloud-licensing.html.md              | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md
index a2773fef499cc..a0f8801f6e41d 100644
--- a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md
+++ b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md
@@ -113,7 +113,7 @@ Web direct purchases also create a Quote in the customer's SalesForce account. H
 - If an existing or new customer purchases a multi-year subscription and has Cloud Licensing enabled then the Cloud Activation Code they receive will be valid for the entirety of the subscription period.
 - If an existing customer has already activated a subscription with an Activation Code then the customer will not have do anything, the license for the subscription will automatically update during the sync process. 
 - If an existing customer has not yet enabled/activated Cloud Licensing (TurnOnCloudLicensing set to Null) they can activate their instance with an Activation Code at any time
-    - To activate, customer's should contact support who can enable and send the activation code in CustomerDot Admin as detailed in [post sales exemption support](#post-sale-exemptions-support)
+    - If an existing customer who previously was undecided (i.e. `Turn On Cloud Licensing` is set to `Null`) or opted out of Cloud Licensing (i.e. `Turn On Cloud Licensing` is set to `No` or `Offline`) wants to switch to Cloud Licensing, they will need to contact support. Support can generate and send the activation code in CustomerDot Admin as detailed in [post sales exemption support](#post-sale-exemptions-support).
     - Upon activation the customer will receive a Cloud Activation Code which will be valid for the subscription term 
 
 ## Additional Resources
-- 
GitLab


From b1a7560fa1bbac8236ea6e0b9f6a9cc326b3c072 Mon Sep 17 00:00:00 2001
From: Corinna Gogolok <cgogolok@gitlab.com>
Date: Wed, 14 Dec 2022 09:29:09 +0000
Subject: [PATCH 3/3] Apply 1 suggestion(s) to 1 file(s)

---
 .../workflows/self-managed/cloud-licensing.html.md              | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md
index a0f8801f6e41d..6731dbb718838 100644
--- a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md
+++ b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md
@@ -114,7 +114,7 @@ Web direct purchases also create a Quote in the customer's SalesForce account. H
 - If an existing customer has already activated a subscription with an Activation Code then the customer will not have do anything, the license for the subscription will automatically update during the sync process. 
 - If an existing customer has not yet enabled/activated Cloud Licensing (TurnOnCloudLicensing set to Null) they can activate their instance with an Activation Code at any time
     - If an existing customer who previously was undecided (i.e. `Turn On Cloud Licensing` is set to `Null`) or opted out of Cloud Licensing (i.e. `Turn On Cloud Licensing` is set to `No` or `Offline`) wants to switch to Cloud Licensing, they will need to contact support. Support can generate and send the activation code in CustomerDot Admin as detailed in [post sales exemption support](#post-sale-exemptions-support).
-    - Upon activation the customer will receive a Cloud Activation Code which will be valid for the subscription term 
+    - Upon activation, the customer will receive a Cloud Activation Code which will be valid for the entirety subscription term 
 
 ## Additional Resources
 For more information on Cloud Licensing, please refer to the following resources:
-- 
GitLab