From 5aa75fe29eb6f09b284203ad6d33d19684b51def Mon Sep 17 00:00:00 2001 From: John Lyttle <jlyttle@gitlab.com> Date: Tue, 13 Dec 2022 16:19:48 +0000 Subject: [PATCH 1/3] Update sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md --- .../workflows/self-managed/cloud-licensing.html.md | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md index 6c531c02a15a4..a2773fef499cc 100644 --- a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md +++ b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md @@ -108,6 +108,14 @@ Check the `Created By` value of either (1) the invoices for the specific purchas Web direct purchases also create a Quote in the customer's SalesForce account. However, the **Status** of the Quote is almost always `New`. - For Sales assisted and reseller purchases, you can confirm the details of the successful purchase by checking the Quote in the customer's SalesForce account with its **Status** set to `Sent to Z-Billing`. +### How does Cloud Licensing impact customers who have purchased multi-year GitLab subscriptions? + +- If an existing or new customer purchases a multi-year subscription and has Cloud Licensing enabled then the Cloud Activation Code they receive will be valid for the entirety of the subscription period. +- If an existing customer has already activated a subscription with an Activation Code then the customer will not have do anything, the license for the subscription will automatically update during the sync process. +- If an existing customer has not yet enabled/activated Cloud Licensing (TurnOnCloudLicensing set to Null) they can activate their instance with an Activation Code at any time + - To activate, customer's should contact support who can enable and send the activation code in CustomerDot Admin as detailed in [post sales exemption support](#post-sale-exemptions-support) + - Upon activation the customer will receive a Cloud Activation Code which will be valid for the subscription term + ## Additional Resources For more information on Cloud Licensing, please refer to the following resources: 1. [Cloud Licensing Internal Handbook Page](https://internal-handbook.gitlab.io/handbook/product/fulfillment/cloudlicensing/cloud-licensing/) -- GitLab From 93e9c6b5112695fe7f19c2dec377b77fac9f3e3d Mon Sep 17 00:00:00 2001 From: Corinna Gogolok <cgogolok@gitlab.com> Date: Wed, 14 Dec 2022 09:28:32 +0000 Subject: [PATCH 2/3] Apply 1 suggestion(s) to 1 file(s) --- .../workflows/self-managed/cloud-licensing.html.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md index a2773fef499cc..a0f8801f6e41d 100644 --- a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md +++ b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md @@ -113,7 +113,7 @@ Web direct purchases also create a Quote in the customer's SalesForce account. H - If an existing or new customer purchases a multi-year subscription and has Cloud Licensing enabled then the Cloud Activation Code they receive will be valid for the entirety of the subscription period. - If an existing customer has already activated a subscription with an Activation Code then the customer will not have do anything, the license for the subscription will automatically update during the sync process. - If an existing customer has not yet enabled/activated Cloud Licensing (TurnOnCloudLicensing set to Null) they can activate their instance with an Activation Code at any time - - To activate, customer's should contact support who can enable and send the activation code in CustomerDot Admin as detailed in [post sales exemption support](#post-sale-exemptions-support) + - If an existing customer who previously was undecided (i.e. `Turn On Cloud Licensing` is set to `Null`) or opted out of Cloud Licensing (i.e. `Turn On Cloud Licensing` is set to `No` or `Offline`) wants to switch to Cloud Licensing, they will need to contact support. Support can generate and send the activation code in CustomerDot Admin as detailed in [post sales exemption support](#post-sale-exemptions-support). - Upon activation the customer will receive a Cloud Activation Code which will be valid for the subscription term ## Additional Resources -- GitLab From b1a7560fa1bbac8236ea6e0b9f6a9cc326b3c072 Mon Sep 17 00:00:00 2001 From: Corinna Gogolok <cgogolok@gitlab.com> Date: Wed, 14 Dec 2022 09:29:09 +0000 Subject: [PATCH 3/3] Apply 1 suggestion(s) to 1 file(s) --- .../workflows/self-managed/cloud-licensing.html.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md index a0f8801f6e41d..6731dbb718838 100644 --- a/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md +++ b/sites/handbook/source/handbook/support/license-and-renewals/workflows/self-managed/cloud-licensing.html.md @@ -114,7 +114,7 @@ Web direct purchases also create a Quote in the customer's SalesForce account. H - If an existing customer has already activated a subscription with an Activation Code then the customer will not have do anything, the license for the subscription will automatically update during the sync process. - If an existing customer has not yet enabled/activated Cloud Licensing (TurnOnCloudLicensing set to Null) they can activate their instance with an Activation Code at any time - If an existing customer who previously was undecided (i.e. `Turn On Cloud Licensing` is set to `Null`) or opted out of Cloud Licensing (i.e. `Turn On Cloud Licensing` is set to `No` or `Offline`) wants to switch to Cloud Licensing, they will need to contact support. Support can generate and send the activation code in CustomerDot Admin as detailed in [post sales exemption support](#post-sale-exemptions-support). - - Upon activation the customer will receive a Cloud Activation Code which will be valid for the subscription term + - Upon activation, the customer will receive a Cloud Activation Code which will be valid for the entirety subscription term ## Additional Resources For more information on Cloud Licensing, please refer to the following resources: -- GitLab