FY21-Q3 Infra KR: Dogfooding - Incident Management on Monitor:Health => 100%
Current Situation
The Monitor:Health team has built and continues to build upon Incident Management within the GitLab product. The Reliability team has been working with this team since Q2 in exploring how they can adopt GitLab Incident Management.
Desired Outcome
A plan is delivered in Q3 which details how and when the Reliability team will move to using the GitLab Incident Management feature.
Acceptance Criteria
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An additional incident simulation is run using the GitLab Incident Management feature -
September 2nd
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A plan is published in gitlab-com/gl-infra&322
Plan will be documented
Retrospective
Good
- Recurring sessions with myself and others within my team and the Product team were insightful and incredibly helpful in determining our own needs for this tooling.
- Being treated as a customer being interviewed in UX and roadmap discussions really emphasized the thought going into the planning and execution of this aspect of the product.
Bad
- I could have involved more ICs in product discussions earlier in the quarter.
Try
- I should work with my managers to find senior ICs who can be partial DRIs to this effort, especially as EOCs they will be the main end-users.
Edited by Brent Newton