Consider a dev-escalation handoff coordinator
Problem Statement
Pending outcome of: #7945 (closed)
In a recent RCA: gitlab-com/gl-infra/production#2203 (closed)
One of the discussions had at the RCA was that there was a lack of coordinated effort to pass along information to the next person on-call. The next member taking over was simply available, but providing all the necessary information was completed in a manner that was effective for the next person to be able to contribute quickly. Instead the new person must perform a large amount of investigation and asking of questions which are already discussed in various places.
Utilize this issue as a way to come up with ideas or processes that enable a smoother transition when shifts change to the next member of the team. Solving this problem will assist with the next person to be caught up to speed much quicker. Doing so should allow everyone to feel more prepared when starting their shift, and hopefully be able to contribute faster during a time of need.