FY21-Q2 IACV KR: 100% say/do ratio => 64%

Key Result

Achieve a 100% say do ratio: whatever we label Deliverable should be delivered. This is a pretty big goal but this will help us evaluate our results.

The intention of this KR is to allow us to begin measuring our say/do ratio. This is a stretch goal and, for some teams might show that we need to start measuring differently.

Since this is a stretch goal by default, and a very ambitious at this point, expectation is that we will learn a lot from trying to achieve this goal.

Definition of say/do: #6848 (closed)
Dashboard: https://app.periscopedata.com/app/gitlab/658030/WIP:-Say-Do-Ratios

Group	up to date	%12.10	%13.0	%13.1	%13.2	avg
~"group::package"	✅	70%	64%	94%	77%	76%
groupprogressive delivery	✅	16%	13%	38%	50%	29%
~"group::release management"	✅	14%	33%	67%	71%	46%

Retrospective

Good

• All teams improved their say/do ration through Q2
• 2 out of 3 teams achieved 70%+ say/do by the end of the quarter
• ~"group::package" maintained a high level of say/do
• ~"group::release management" and groupprogressive delivery had significant improvements compared to the start

Bad

• groupprogressive delivery didn't reach the ideal 70% mark - this isn't really "bad", given the excellent improvement that team had this quarter, just a bit more work to do.

Try

• Create KR in FY21-Q3 for 70% with re-prioritised included and 100% with re-prioritised issues not included.