Improve TAM page regarding customer health checks
Description
When trying to find the checklist for a TAM performing a customer health check, I could not find the details in the handbook. A team member pointed out there is a Google Doc template, so I want to add a link to that template and/or include the information in the handbook to help future TAMs in preparing for this task.
Checklist when modifying an existing page:
-
What is the goal of changing the page? -
What metrics are we trying to affect? -
How will we decide if the change was successful or not? -
Would we revert the changes if we decided that it was not a success? -
Make sure events are reflected in Google Analytics/Marketo if the page is changed -
Make sure redirection is done if we change the page so email newsletters do not contain dead link
Proposal
Links / references
cc @gl-website