Reconciling Highspot training
Objective
This issue aims to review, audit, and define the content of the three modes of critical Highspot training for our Sales organization. The current training content reside within the following:
- GitLab Highspot handbook page
- The Highspot User Guide (aka HUG) within Highspot
- Highspot Sales Quick Start (SQS) onboarding training via LevelUp
Training content framework
This table will help define the swim lanes for content in each mode.
Current state | |||
---|---|---|---|
GitLab handbook |
Highspot User Guide |
Sales Quick Start |
|
GitLab handbook |
|
|
|
Highspot User Guide |
|
||
Sales Quick Start |
|
Ideal state | |||
---|---|---|---|
GitLab handbook |
Highspot User Guide |
Sales Quick Start |
|
GitLab handbook |
|||
Highspot User Guide |
|||
Sales Quick Start |
Initial thoughts
GitLab handbook | |
---|---|
Areas of strength | Opportunities for improvement |
Highspot User Guide | |
---|---|
Areas of strength | Opportunities for improvement |
|
SQS onboarding training | |
---|---|
Areas of strength | Opportunities for improvement |
|
|
Who has Highspot access?
Field org |
Marketing | Sales adjacent |
---|---|---|
Sales Customer success Partner RSOE |
Sales development Product mktg Technical mktg Customer ref Analyst relations Corporate intel Field marketing |
Produt mgmt Engineering support leadership Legdal People team E-group |
Edited by Tess Dutton