Blog Post: GitLab Service Desk in a nutshell

Blog proposal

It's been 6 years since we showcased the capabilities of GitLab Service Desk. The product has evolved a lot and we should demonstrate customers in an easily consumable overview blog post what Service Desk is. This blog post will be accompanied by an overview video that will cover the same features. This video will also be part of the Service Desk documentation.

A first collection of features to walk through:

  • Custom email
  • Support in the tool you already know
  • Perfect for SMBs and solopreneurs
  • Internal comments
  • Collaboration across the DevOps lifecycle (agile planning, MRs, deployment, releases)
  • Note templates
  • multiple external participants (preview)
  • Automation using gitlab-triage
  • Hackable: Add CRM info with scheduled CI/CD pipeline

There is also a more detailed concept for a product showcase video Introducing GitLab Service Desk (gitlab-org/incubation-engineering/service-desk/meta#21)

Google doc (not ready for review)

https://docs.google.com/document/d/1iWk0a5T14dG5fvIxvG4doqqRxx0pyv3ej_aMDqYXjgA/template/preview

Which best describes your blog? (Please check at least one box.)

  • new feature/capability
  • news and announcements (pricing, breaking changes, corporate communications)
  • thought leadership on a critical topic
  • tutorial/how-to for a feature/capability
  • conference preview/roundup
  • customer story
  • partner/alliance blog
  • other - please explain

Does your blog fit into one of the following priority areas?

  • AI/ML
  • security and compliance
  • CI/CD
  • competitive play
  • public sector
  • developer environments
  • enterprise Agile planning
  • other

Is this blog time-sensitive to a product launch, feature announcement, campaign, or other important event?

  • yes
  • no

Are you the DRI on this post?

  • yes
  • no If no, please list who is:

Next steps

The blog team will review your pitch and provide feedback. Once your pitch is approved, please draft your blog using this Google Docs blog submission template. When your draft is ready for review, please add the Google Doc link in a comment in this issue.

Questions?

Please tag @Sgittlen with any questions.

Edited by Marc Saleiko