Follow-up from "Modify refund language in support/licensing documentation"

The following discussion from !73601 (merged) should be addressed:

• @weimeng started a discussion: (+8 comments)

  My understanding is that the new agreement terms removes the original 45-day cooling-off period entirely, and that we still offer refunds in exceptional cases.

  My concern here is that this leaves Support in the position of having to decide or make judgement calls of what those exceptions are, which we are not equipped for right now.

  Operationally, do we pass all refund requests off to accounts receivable to handle, or do we need to get some general principles from some team (legal? sales?) on how to handle different scenarios?