Discussed during 101. Thanks Andy.

source/culture/gitlab-101/index.html.md

@@ -5,7 +5,7 @@ title: "GitLab 101"
 ### GitLab 101
-There is a monthly GitLab 101 call with new hires and the CEO. Here we talk about the following topics. This is a zoom call. Please read the history and values links provided below and come prepared with questions. The call will be driven by questions asked by new employees.
+There is a monthly GitLab 101 call with new hires and the CEO. Here we talk about the following topics. This is a zoom call. Please read the history and values links provided below and come prepared with questions. The call will be driven by questions asked by new employees. Make sure your full name is set in Zoom.
 1. Questions about GitLab history [https://about.gitlab.com/history/](https://about.gitlab.com/history/)
 1. Questions about our values [https://about.gitlab.com/handbook/values](https://about.gitlab.com/handbook/values)

source/handbook/product/pricing/index.html.md

@@ -22,6 +22,7 @@ How we make decisions on a day to day basis are specified in [what goes in what
 | [Market segment](https://about.gitlab.com/handbook/sales/#market-segmentation): | SMB | Mid Market | Large | Strategic |
 | Buyer: | None | Developers | IT | CIO |
 | Main competitor: | None | Atlassian | GitHub | Collabnet |
+| Type of sell: | None | Feature | Benefit | Transformation |
 ## Hybrid sales model

source/handbook/values/index.html.md

@@ -29,7 +29,6 @@ feedback in the smallest setting possible, one-on-one video calls are preferred.
 1. **People are not their work** Always make suggestions about examples of work, not the person ("you didn't respond to my feedback about the design" instead of "you never listen"). And when receiving feedback keep in mind that feedback is the best way to improve and others want to see you succeed.
 1. **Do it yourself** Our collaboration value is about helping each-other when we have questions, need critique or need help. No need to brainstorm, wait for consensus, or [do with two what you can do yourself](https://www.inc.com/geoffrey-james/collaboration-is-the-enemy-of-innovation.html).
-
 ### Results
 We do what we promised to each other, customers, users, and investors.
@@ -124,6 +123,10 @@ Our values help us to prevent the [five dysfunctions](https://en.wikipedia.org/w
 1. Avoidance of accountability (ducking the responsibility to call peers on counterproductive behavior which sets low standards) => prevented by results, iteration, and transparency
 1. Inattention to results (focusing on personal success, status and ego before team success) => prevented by results
+Some dysfunctions are not addressed directly by our values, for example trust is not one of our values.
+Similar to happiness trust is something that is an outcome, not something you can strive for directly.
+We hope that the way we work and our values will instill trust, instead of mandating it from people; trust is earned, not given.
+
 ## Why have values
 Our values should give guidelines on how to behave and must be actionable.