Commit 57ba673e authored by Sid Sijbrandij's avatar Sid Sijbrandij

Merge branch 'master' of gitlab.com:gitlab-com/www-gitlab-com

parents 3e5d5add 009d7863
Pipeline #2221970 passed with stage
......@@ -142,7 +142,7 @@ extra_js:
#compare.wide-feature.head.community
.container
.name
compare gitlab versions
compare gitlab editions
.container
.compare
= partial "includes/features/table"
......
......@@ -121,6 +121,7 @@ and then ping @rspeicher to confirm your account.
* [ ] New team member: Link your GitLab email address to an easily recognizable photo of yourself on [gravatar](https://en.gravatar.com/) (don't use an avatar, stock photo or something with sunglasses).
* [ ] New team member: [Add yourself](https://gitlab.com/gitlab-com/www-gitlab-com/blob/master/add_member_to_team_page.md) to the [team page](https://about.gitlab.com/team/) with an easily recognizable photo. Assign the merge request to your hiring manager.
* [ ] Hiring manager: Merge the request to add the new team member to be added to the team page, and coordinate with Marketing to send out a tweet from @gitlab.
* [ ] Marketing / @amara: Send out or schedule a tweet about the new hire. Make screenshot of the profile and possibly use the template: Very happy to announce that [NAME] joined our #[TEAM] team! Welcome! https://about.gitlab.com/team/
* [ ] New team member: Add yourself to the [public map](https://sundial.teleport.org/public/groups/Y3IahPR5vYjBpMyU2kZj) of everyone's location via [Sundial](https://docs.google.com/a/gitlab.com/document/d/1U0ZYlKgX_VZVCKUozRYehRSiNquzIN1hg8B2RP19QCw/edit?usp=sharing).
* [ ] New team member: I verify that the home folder of my hard drive is encrypted (see the [security handbook](https://about.gitlab.com/handbook/security) for help).
* [ ] New team member: Read the [Summit page](https://gitlab.com/summits/Austin-Summit-2016-project/) and save the date!
......
......@@ -19,7 +19,7 @@ When you paste it in an issue it will have checkboxes that you can click to comp
with the account. Switch 2FA back on and save login credentials in 1password.
* [ ] Robert/Jacob/Ernst: upon manager's request (typically 4 weeks after blocking
the Google account), transfer owned documents from Google Drive to
manager, and delete the Google account.
manager, and delete the Google account. (automatically disables Drive access)
* [ ] Robert/Jacob/Ernst: Disable team member in Slack.
* [ ] People Ops: Remove former team member from TriNet and payroll if applicable.
* [ ] People Ops: Reach out to former team member to identify and retrieve any company
......@@ -29,7 +29,6 @@ page for further details on that process.
* [ ] Robert/Jacob/Ernst: Remove former team members' GitLab.com account from the [gitlab.com group](https://gitlab.com/groups/gitlab-com/group_members)
* [ ] Robert/Jacob/Ernst: Block former team members' [dev.GitLab.org account](https://dev.gitlab.org/admin/users) and remove from [gitlab group](https://dev.gitlab.org/groups/gitlab/group_members)
* [ ] People Ops: Remove access to 1Password.
* [ ] People Ops: Remove team member access to Google Drive.
* [ ] Manager: Remove access to SalesForce.
* [ ] Manager: Remove access to Recurly.
* [ ] Manager: Remove access to Netsuite.
......
......@@ -76,7 +76,7 @@ $(function() {
$qnav = $('#qnav');
if ($qnav.length) {
extraHeight += $qnav.outerHeight();
extraHeight += $qnav.outerHeight() - 2;
}
if ($el.length) {
......@@ -90,11 +90,17 @@ $(function() {
$(window).on('load', function () {
setTimeout(function() {
if (window.location.hash !== '') {
var target = $('a[name="' + window.location.hash.replace('#', '') + '"]'),
extraHeight = $('.navbar-header').outerHeight();
var hash = window.location.hash,
$el = $('a[name="' + hash.replace('#', '') + '"], ' + hash + ''),
extraHeight = $('.navbar-header').outerHeight(),
$qnav = $('#qnav');
if (target.length) {
$(window).scrollTop(target.offset().top - extraHeight);
if ($qnav.length) {
extraHeight += $qnav.outerHeight() - 2;
}
if ($el.length) {
$(window).scrollTop($el.offset().top - extraHeight);
}
}
}, 10);
......
......@@ -93,9 +93,9 @@ issue is a good way to demonstrate your ability to learn and debug.
- [Description](/jobs/service-engineer/)
- [Apply](https://gitlab.workable.com/jobs/87722/candidates/new)
### Solutions Engineer
### Success Engineer (Customer Success)
- [Description](/jobs/solutions-engineer/)
- [Description](/jobs/success-engineer/)
- [Apply](https://gitlab.workable.com/j/6A9FA4A8DE)
### Strategic Relations Manager
......
---
layout: markdown_page
title: "Solutions Engineer"
title: "Success Engineer"
---
Solutions Engineers provide direction and specialist knowledge in applying
Success Engineers provide direction and specialist knowledge in applying
GitLab’s solutions advantages that address our client’s business requirements.
Solutions Engineers are responsible for actively driving and managing the
Success Engineers are responsible for actively driving and managing the
technology evaluation and validation stages of the sales process, working in
conjunction with GitLab’s sales team as the key solutions and technical advisors
and product advocates for GitLab’s Enterprise Edition.
Solutions Engineers serve as a trusted advisor to the client, with
Success Engineers serve as a trusted advisor to the client, with
particular focus on addressing the technical requirements and challenges that
limit the customer’s ability to achieve their business objectives in driving an
effective Indirect Sales model. 
......
......@@ -139,7 +139,7 @@ Change all creative work from read-only to read-write so that **everyone can con
5. Increase adoption and revenue within accounts through the creation of a Customer Success organization
6. Increase salesperson capacity and productivity by creating specialized roles, in sales we'll have account executives, senior accounts executives, and regional sales directors. In Customer Success we'll have account managers (on quota and work with named accounts) and solution engineers (not on quota, work with named accounts, will not do product support, work primarily via email/web-conferencing, provide pre-sales support, guide their accounts through our features, installation, implementation, integrations, roadmap, and best practices).
6. Increase salesperson capacity and productivity by creating specialized roles, in sales we'll have account executives, senior accounts executives, and regional sales directors. In Customer Success we'll have account managers (on quota and work with named accounts) and success engineers (not on quota, work with named accounts, will not do product support, work primarily via email/web-conferencing, provide pre-sales support, guide their accounts through our features, installation, implementation, integrations, roadmap, and best practices).
7. Account Executives specialize in upsell EE from CE, competitive sell against GitHub or Atlassian and educational sell from SVN/Clearcase or top-down sell to CTO.
......@@ -190,7 +190,7 @@ time People Operations staff.
## Service Engineering 2016
1. Provide a great support experience with reliable response times for customers.
1. Provide a great support experience with reliable response times for customers.
2. Respond to all community communication and recognize community members who provide
a lot of support to others in the community.
......
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