Commit 025cd3ea authored by Sid Sijbrandij's avatar Sid Sijbrandij

Rename solution to success engineer.

parent 033a27bd
Pipeline #2147348 passed with stage
......@@ -139,7 +139,7 @@ Change all creative work from read-only to read-write so that **everyone can con
5. Increase adoption and revenue within accounts through the creation of a Customer Success organization
6. Increase salesperson capacity and productivity by creating specialized roles, in sales we'll have account executives, senior accounts executives, and regional sales directors. In Customer Success we'll have account managers (on quota and work with named accounts) and solution engineers (not on quota, work with named accounts, will not do product support, work primarily via email/web-conferencing, provide pre-sales support, guide their accounts through our features, installation, implementation, integrations, roadmap, and best practices).
6. Increase salesperson capacity and productivity by creating specialized roles, in sales we'll have account executives, senior accounts executives, and regional sales directors. In Customer Success we'll have account managers (on quota and work with named accounts) and success engineers (not on quota, work with named accounts, will not do product support, work primarily via email/web-conferencing, provide pre-sales support, guide their accounts through our features, installation, implementation, integrations, roadmap, and best practices).
7. Account Executives specialize in upsell EE from CE, competitive sell against GitHub or Atlassian and educational sell from SVN/Clearcase or top-down sell to CTO.
......@@ -190,7 +190,7 @@ time People Operations staff.
## Service Engineering 2016
1. Provide a great support experience with reliable response times for customers.
1. Provide a great support experience with reliable response times for customers.
2. Respond to all community communication and recognize community members who provide
a lot of support to others in the community.
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