Pairing Session - 2019-09-11 - Chris N. / Nourdin / Wei-Meng / Julius / Rene
Boom! It's on. You and your pairing partner have 1 hour. Work together on tickets and log them here. Fill this out at the end of your session as a logbook so we can track our progression!
Tickets Worked On:
- Ticket: https://gitlab.zendesk.com/agent/tickets/131794
- Issue opened: Advanced search displays different result than default search
Post Call Notes:
We spent a little time at the beginning talking a little about how to get more involved in tickets. One observation was that most of the tickets in the queue are more complex, with the easier ones having been answered already. Thoughts were that perhaps we should leave some of the easy tickets for newly joined team members to tackle.
@weimeng suggested just picking a ticket and asking in #support_self-managed if someone more experienced would like to pair on it for learning purposes.
We then took a look at a ticket together. @weimeng drove the Rails and Elasticsearch troubleshooting process, and guided @cnightingale and @nelbacha through opening an issue to report the bug we found and sending a response to the customer.