Onboarding Feedback & Updates
This issue details the feedback @kevenhughes and I brought up to @harishsr and @lbot during a recent meeting.
Key Points
Coffee Chats/Pairings
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Feedback: Coffee chats were great, and having the manager pick the first few people to chat with was helpful. We should apply this same thing to pairings.
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Take Away: Onboarding Trainer/Buddy leads the first pairing session, then picks out the next 3. Remove the 45 minute call with Trainer section as this can just be the first pairing session.
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Implemented?
Access Requests
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Feedback: Access requests are overly confusing and what is needed isn't entirely clear.
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Take Away: Remove the access request line from the Support Engineer/Agent onboarding issue, as its handled in the people ops onboarding issue. In the people ops issue, we need to remove the slack invite line as its done automatically.
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Implemented?
Reverse Shadows
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Feedback: Reverse shadowing verbiage is a bit confusing and counter-intuitive. These calls (and pairing sessions) are generally more of an ebb & flow rather than one person driving the entire time.
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Take Away: Update verbiage used for reverse shadowing section.
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Implemented?
General Changes
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Move GDK setup to optional steps section -
Remove "Learn how to Migrate from SVN to Git" from "Advanced options" -
Add some info related to the support toolbox and whats available therein -
Add a clearer heading in “7. The services below are part of the many services used by our customers.” -
Update WebEx wording - Something like "Some customers will use webex instead of zoom, you can install that now, or later, but you’ll need to know how. You can read these docs on how to get it."
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Add #eng-week-in-review to the list of Slack channels to join