FY20-Q2 OKR (AMER-W): Rollout Support Stable Counterparts =>90%

Objective:

Rollout Support Stable Counterparts Draft Spreadsheet

Key Results:

• 100% of Engineering sub-departments have a Support Manager counterpart.
• 100% of DevOps Stages have a Support counterpart (IC or Manager).
• Identify and assign counterparts to other departments (e.g. Docs)

Results

• https://gitlab.com/gitlab-org/gitlab-ee/merge_requests/14263/diffs

Retrospective

Good

Support stable counterparts have been well received.

Bad

Support managers may have yet to establish relationships with their PM counterparts.

Try

Try to refine the responsibilities and accountability structures to help maintain a 2-way door between product and support.